Frequently Asked Questions
What are Porcelain tiles?
Porcelain tiles consist of a spray dried body of selected clays, kaolinitic minerals, quartz and feldspar, shaped by dry pressing to form a ceramic material that is then fired at temperatures up to 1250 degrees centigrade. A key element of a porcelain tile is its extremely low level of water absorption which is below 0.5%, which makes porcelain tiles stain-resistant and highly durable.Top
Where can Porcelain tiles be used?
Porcelain tiles are ideal for interior and exterior walls and floors of high traffic areas, and also facades of buildings. It is available in natural, smooth, polished and structured finishes. Porcelain is an ideal material for use in the creation of dynamic waterjet designs which can be viewed in the Project Gallery section of this site.Top
What are your showroom opening hours?
Showroom Opening Times:-
- Monday - Wednesday 8.30 AM - 5.30 PM
- Thursday 8.30 AM – 9.00 PM
- Friday 8.30 AM – 5.30 PM
- Saturday 9.00AM - 4.00 PM (9.00AM – 5.00PM Belfast Only)
How is the delivery charge broken down?
The delivery charge is calculated at checkout depending on weight of total order and your postal code.Top
How long does delivery take?
A date and time will be confirmed via email after order has been placed, but please allow up to 10 days for receipt of the goods. We do our utmost to have ordered delivered well within this time scale, but on occasions there may be unforeseen circumstance beyond our control that could cause a delay.Top
Do you provide free samples?
The first three samples per customer will be sent free of charge, providing they are ordered to be delivered in one package. Further samples will be charged at £2.95 per sample thereafter.Top
Do you accept credit cards?
All major credit cards are accepted.Top
Are receipts sent with deliveries?
We send Receipts with all deliveries; this is your Proof of Purchase and should be kept for future references.Top
Can I tile onto a wooden floor?
No problem with tiling onto a wooden floor, but ensure a flexible adhesive and grout are used.Top
If I supply the measurements could you caculate the area for me?
Yes, if you email us the dimensions of the required area to the following email address: firstname.lastname@example.org Top
Can I return used tiles?
Please see our terms and conditions.Top